Leigh Bornstein is the Chief Experience Officer for uFlexReward. Leigh leads the Client Engagement team and is responsible for driving the end-to-end client experience strategy and ongoing delivery of the uFlexReward platform. Additional responsibilities include all aspects of uFlexReward client success and client relationship touchpoints, such as sales, project management, product implementation oversight, product strategy and customer success strategy; whilst assisting in the development of the company marketing and strategic direction of the product roadmap.
Leigh puts client needs first; having had approximately 10 years’ experience developing and maintaining global internal client SME and stakeholder relationships, to ensure positive product implementation to over 100,000 employees spanning 100 countries. She has developed and maintained key external supplier relationships in India, China, Romania, and Canada to facilitate system development, UAT testing, and deployment into the business.
Prior to uFlexReward, Leigh spent time coaching future leaders (individuals) and teams and leading large, multi-national, multi-stakeholder HR and reward projects for clients; having previously worked for Unilever, Buck Consultants, Conduent and Endava.
She has been the key lead on the successful global launch of five global Total Reward System projects, which resulted in systems being nominated finalists for ‘Best Total Reward System’ (Employee Benefits Awards), and ‘Excellence in HR Technology’ (Personnel Today Awards).
Leigh has extensive experience as a Global Project Lead and Advisor; driving the global implementation, change management and transformation of the uFlexReward platform for clients. Her reward technology, project and people experience has ensured on-time product delivery, customer success, and customer digital transformation. She uses her innovative leadership style, change and communication methodologies to allow for successful adoption and best practices of HR systems within the business.
She leads change comms planning to product customers to allow for smooth transition of system changes and improvements to all stakeholders and users. She has created and implemented the support process and plans alongside customer stakeholders to ensure successful ongoing delivery.
Leigh has written thought-leadership articles for the REBA global network and enjoys mentoring and coaching up-and-coming talent. She holds a bachelor’s degree in Business Management from the University of Western Ontario.
